Contact Us
Nivano Physicians Medical Group has processes in place to provide access to staff for members and practitioners seeking information about the Utilization Management (UM) process and the authorization of care. Utilization Management Member Services staff are available at least eight hours a day during normal business hours to receive inbound communication regarding UM issues. They can be reached at 844.889.2273. Member services staff are authorized to accept collect calls from members regarding UM issues. The UM Department has a voice mailbox to accept after hour messages. Calls are returned the following business day during the week. Sunday messages are returned on Monday morning.