Nivano’s Trusted IT Vendor for You
Nivano's Trusted IT Vendor For You
A managed IT service provider (MSP) is a company that manages computer systems, servers and networks for clients. Besides this, MSPs also offer a variety of services to their clients such as remote IT support, onsite support, proactive monitoring, equipment maintenance and repair, data backup and recovery, and more.
To put it simply, an MSP takes care of your organization’s IT so that you won’t have to.
Businesses all over the US are loving it! And we’re loving it, too!
Why do we outsource our IT to an MSP?
Since last year, we at Nivano Physicians have outsourced our entire IT operations to Sacramento-based ER Tech Support. Here are the top three reasons why we’ve partnered with them (and why we think you should, too!).
They specialize in healthcare IT
As a healthcare practice, being extra careful with who we trust is a good thing. We just can’t take any chances...we need to keep the data that we handle safe. And this means making sure our IT environment is in good hands. Not all MSPs and IT companies have the technology, training, and experience to cater to the needs of healthcare organizations. So when we found one that actually does, it definitely piqued our interest. ER Tech Support has HIPAA-certified staff, HIPAA-compliant tech solutions, and a solid SOC-certified infrastructure. With years of experience, they are committed to providing prompt, secure, and reliable IT support specifically to medical practices, dental clinics, and healthcare facilities.
They help us narrow our focus and smoothen operations.
Running a healthcare facility is hard work, so you can imagine how exhausting it can get if we juggle our IT issues along with everything else. Sooner or later, slip-ups, lapses, and oversights are going to happen...and these can lead to dire consequences. We definitely don’t want that. So we decided to leave our IT issues to the IT experts. As they put it, they take care of our IT so we can focus on taking care of our patients. And it’s going great.
“As a medical group, we have numerous technical requirements and needs at all times. ER Tech has been instrumental in allowing our organization to focus on our work as they take care of everything IT related timely and efficiently. All of their representatives are professional, patient, and go above and beyond in their roles. Outsourcing our IT to ER Tech has been a great decision not only financially but also operationally.”
Linette Roe
Senior Operations Manager, Nivano Physicians, Inc.
They are cost-effective
Healthcare practices usually have three options when it comes to IT service and support:
- Hire an internal IT team. According to job website Indeed, the average salary for an IT manager here in Sacramento, CA is $91,271 per year and $10,000 profit sharing per year. This doesn’t include the expenses for your own equipment and office space.
- Rely on IT service companies for break/fix solutions. Even if you hire a mid-level IT tech, you could still spend at least $60,000 annually. To avoid these costs, you would have an IT tech on call, but most break/fix solutions are actually costlier than you think. You’ll likely be cautious of the hourly costs and can end up neglecting a lot of things that need constant attention.
- Partner with a trusted MSP. MSPs typically charge a flat monthly rate depending on the number of desktops you have. For small and medium-sized organizations, this is definitely a more practical and more cost-effective route. MSPs are more than a general break/fix IT company. MSPs mainly focus on implementing tools and systems that focus on preventive and predictive approach. Most MSPs also emphasize cybersecurity and compliance in their protocols. ER Tech specifically has helped us implement tools that we as an organization would not have easily implemented. After about two months of working with them, our regular IT issues went down by almost 35%. Our staff love that they are available 24/7.
ER Tech Support plans start at $35 per computer per month. That’s a really nice deal, isn’t it? The good news: We were able to tie up with them to offer our Nivano Providers a much lower price. If you’re looking to make the most of what you pay for, partnering with an MSP that specializes in healthcare IT and offers
tried-and-tested 24/7 support is a great way to start—no holidays off, no sick leaves, no excuses.
Schedule a call to know more about how ER Tech can help your practice.






