Meet the Team

As the Customer Service Manager, Ms. Bolton is responsible for providing customer support for providers, members and the other members on her team. She brings experience from other medical groups to Nivano Physicians and is a certified Medical Assistant. Kimberly strives to guide Nivano’s clinics to use our technology to improve communication and the member experience. She is proud and honored to be working with an IPA who cares for their members like they are family. 

Mrs. Veronica Van Orman is responsible for growing the provider network and managing our partnered brokers and agents to help grow Nivano’s Medicare plans. She was the former Vice President of California Pharmacists Association with over 35 years of experience in the insurance industry. She fully understands the broker and agent side of the business. She is loyal to Nivano Physicians and honored to work with an organization that focuses and excels in quality customer service.

Mrs. Katie Lazarus joined Nivano with over ten years of healthcare experience. Before Nivano she was a part of our insurance partner Anthem Blue Cross. She received her degree in Public Health from California State University Frenso. As the Quality Manager, she is responsible for the quality scores for all of the contracted lines of business including HEDIS and Star Ratings. Katie is dedicated to helping Nivano reach its full potential when it comes to quality scores. 

Mr. Carbajal has over a decade of experience in the healthcare and IPA space. He started his career as a medical coder. The granular knowledge of healthcare data required for coding paired with his experience in analytics and technology have allowed him to create transformative programs in the medical field.

Thiru Rajagopal MD, FACS is a general surgeon who has been serving diverse group of patient populations for the past 30 years in the Sacramento community hospitals. He is the founder and CEO of Sierra Health Alerts, a company dedicated to promoting preventive care and population health. Dr. Rajagopal has had the opportunity to work with Dignity Health Care System at different levels. He has served as the Chief of Staff, and as a member in the Medical Executive, Quality and Peer Review Committees at Mercy General Hospital. He was also an Exofficio Board member for Sacramento Community Dignity Hospitals. He is the adviser to health plans like River City Medical Group, a Sectional Chief for Hills Physician Medical Group IPA and a Surgical Director for the Greater Sacramento Surgery Center. Dr. Rajagopal is also a Fellow for American College of Surgeons and an active member with The American Society of Breast Surgeons. Furthermore, as a faculty member of California NorthState University, Dr. Rajagopal mentors future physicians and their clinical research projects. Dr. Rajagopal is a physician with enormous passion to address the health care needs of minority communities with complex medical issues.

Mrs. Dena Taylor serves as the Director of Claims and comes to Nivano with over 30 years of healthcare experience in both Commercial and Government sponsored health care programs. She obtained a Bachelor of Arts degree in Information and Communication Studies from Chico State University. Dena is passionate about building relationships with both the provider and member communities and ensuring accurate and timely claim processing.