Transportation Services

The below are links to your Health Plan Transportation options.

Emergencies

If you have an emergency, call 911 for an ambulance. We cover ambulance rides in a medical emergency for all members.

Non-Emergency Medical Transportation

You are entitled to use Non-Emergency Medical Transportation (NEMT) when you physically or medically are not able to get to your medical appointment by car, bus, train, or taxi, and the plan pays for your medical or physical condition.

NEMT must be used when it is:

• Physically or medically needed as determined with a written prescription by a physician; or
• You are not able to physically or medically use a bus, taxi, car or van to get to your appointment;
• Approved in advance by your plan with a written prescription by a physician.

Non-Medical Transportation

You can use non-medical transportation (NMT) when you are traveling to and from a covered Medi-Cal appointment.

Before getting NMT, you need to request the service through your doctor.

NMT includes: